General Terms & Conditions
1.1. Www.bet-casino.net (Bet-Casino) is a brand ultimately owned by Bet-Casino Gaming Ltd, which is a company registered the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Lukes Road, Pieta, PTA 1027 Malta. Any references to Bet-Casino shall be construed as constituting a reference to Bet-Casino Gaming Ltd. Bet-Casino Gaming Ltd includes the brands www.bet-casino.net.
1.2. Bet-Casino Gaming Ltd was awarded a Class 1 on Class 4 license, numbered LGA/CL1/435/2007, issued on the 23rd December, 2009, operating on NetEntertainment Casino platform. All the above licenses have been issued by the Lotteries and Gaming Authority of Malta and are also regulated by them (www.lga.org.mt).
1.3. By registering with the Company and/or by using the Companys gambling services and/or by marking the "I have read and agree to the terms of the End User License Agreement" box below (or any other similar wording) and/or clicking on the "Registration" button, you agree to be bound by this Agreement in its entirety and without reservation. As such, this Agreement constitutes a binding legal document between you and the Company and together with the Additional Rules which are deemed to be an integral part hereof, this Agreement shall govern your use of our gambling services at all times.
1.4. Bet-Casino reserves the right to change these terms and conditions including any of the Game Rules at any time and without prior notice. We will do our outmost to inform our Players should there be major modifications to the Terms & Conditions. Nevertheless, it is the Players responsibility to regularly check for any changes. Should the Player, due to any possible changes, not wish to continue using the services of Bet-Casino anymore, he can withdraw all available funds and close the account.
1.5. The contractual relationship is between the registered Player and Bet-Casino Gaming Ltd and is governed by these terms and conditions and by the Laws of Malta.
1.6. In the case of any dispute between the English language version of the terms and conditions and versions in other languages, the English language version shall prevail. Rules, guidelines, offers and any other information on this website may be presented in several languages for information purposes only.
1.7. It is recommended that you print a copy of these Terms and Conditions and the Games rules for your records and store them in an easily accessible place.
1.8. If you do not agree to any of the provisions of this Agreement you should immediately stop using the Software and remove the Software from your computer.
2.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ("Legally of Age") may download the Software or use the Services under any circumstances and any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of this Agreement. The Company reserves the right to request proof of age at any stage, including by means of a voice sample, to verify that persons not Legally of Age are not using the Services. The Company may cancel a persons account and exclude a person from using the Software or the Services if proof of age is not provided or if the Company suspects that a person using the Software or the Services is not Legally of Age.
2.2. Residents of the USA, France and French territories, Denmark, Spain, Turkey, or residents in jurisdictions that prohibit online gambling cannot register as Players with Bet-Casino.
2.3. The Players of Bet-Casino agree to abide by these terms and conditions at all times, and also confirm that they are:
- not acting in the interests of any third party;
- not utilising funds originating from any criminal activity or activities;
- not utilising bank accounts, debit cards, credit card/s they are not authorised to use;
- not going to attempt to hack the website or, to alter its code in any way;
- not utilising bank accounts, debit cards, credit card/s that are not owned by the Bet-Casino account holder;
- not using a Bet-Casino account registered in someone else name;
- not going to take part or organise any criminal actions against Bet-Casino, its affiliates, and its Players.
2.4. In the event of a Player not respecting one or more of the rules as mentioned in 2.1, 2.2 and 2.3, Bet-Casino will close the account and may confiscate the available funds.
2.5. It is the responsibility of the Player to verify that when opening an account and conducting business with Bet-Casino they are not breaking any laws and are of legal age to gamble in their jurisdiction.
2.6. In order to open an account with Bet-Casino, the prospective customer must correctly fill in the Registration Form found on the website and read and accept the terms and conditions as found on the website bet-casino.net.
2.7. The Player must submit the correct information during his registration. The Player also agrees to update this information should there be any changes to their personal data provided.
2.8. In respect of your use of the Services, you may only have one account, for which you will register using your own actual name. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another persons account. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other persons account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
2.9. Bet-Casino may, at its own discretion and without having to provide any justification, refuse to open an account.
2.10. Bet-Casino reserves the right to close your account and to refund to you the available balance at its absolute discretion and without any obligation to state a reason or give prior notice.
2.11. All accounts are opened and transacted in Dollar currency;
2.12. Players must not treat Bet-Casino as a financial institution. Percents does not paid on any funds, irrespective of the amount, held in the Players account.
2.13. It is the responsibility of the player to keep track of winnings and report them to the proper authorities, if the player resides in a jurisdiction where those winnings are taxable.
2.14. During the registration process the Player will be able to choose his username and password. This password may be changed by the Player at any time.
2.15. The Player must keep his Username and Password secret at all times. In this respect, Bet-Casino advises the Player not to write down his username and password in a way that can be easily found or used. Bet-Casino also advises the Player not to leave his computer unattended when logged in so that he can avoid any one using his account without his consent. Bet-Casino also advises the Player to construct a password with a minimum length of six characters which contains, as a minimum, upper case and lower case alphabetical characters and numbers. Registration will be conducted using secure server encryption.
2.16. The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Companys error, the Company shall not be liable.
2.17. Bet-Casino retains the right to examine and confirm the identity of its Player. When deemed necessary, Bet-Casino will request that documentation proving the Players identity is forwarded to its offices. At a minimum, a player must have his identity verified before being able to effect a withdrawal of over $2000. Examples of documentation requested could be certified copies of photo ids, bank statements, references, last utility bill, photocopy of credit card, etc.
2.18. Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and on the last day of every month thereafter, until the balance of the account has reached zero. In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies already deducted from the account at such time.
3.1. Deposits can be made into the account by credit card (Visa and Mastercard). The name on the credit card or the should be identical to that of the Player receiving the funds. If this is not the case the deposit will be rejected and the funds paid back. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.
3.2. When depositing by credit card your credit card account will be debited immediately upon completion of the transaction.
3.3. Minimum deposit amount is $150.00
3.4. For each withdrawal is charged 3% commission if a credit card then $ 2 for each transaction.
3.5. Any funds deposited must be utilised for the placing of bets. All transactions are monitored for money laundering activities and any suspicious activity on an account could lead to the Player being reported to the relevant authorities and freezing of the funds and could also lead to the closure of the account and confiscation of the funds.
3.6. Bonuses can from time to time be placed into the Players account as part of a sales promotion/marketing campaign. These bonuses cannot be withdrawn/paid-out but must be used for the placing of bets. A bonus must be used within a certain time limit of it being placed in to the account or else it will be withdrawn. More details of each bonus scheme will be published on the website.
3.7. The Affiliate must get all marketing or bulk emails pre-approved by Bet-Casino prior to sending. Failure to do this may result in termination of the affiliate agreement and withholding of any commission.
3.8. The Affiliate must inform Bet-Casino of any relative or player using the same IP address as the affiliate. This must be done without exception and any players not declared or approved in advance will be removed from the affiliate account, commission withheld and may result in termination of the affiliate agreement.
3.9. Funds cannot be transferred from the account of one Player to the account of another Player.
3.10. A Player can at any time log in to his account and view a statement of his account which would show all transactions effected on that account, namely deposits, bonuses, winnings, bets and withdrawals. Should the Player notice any mistakes he should notify Bet-Casino immediately so that the mistake can be rectified. The Players should report such a mistake within 90 days from when the mistake first appeared on the statement available on the website.
3.11. Withdrawals can only be paid out to the account from where the players deposit originated. We understand that at times this is not always possible for technical and/or policy reasons which are beyond our control. In these cases only we will effect the withdrawal to alternate accounts in the name of player.
3.12. The minimum amount for a withdrawal is $20.00
3.13. Withdrawal Fees:
For repeated withdrawal within 30 calendar days of the commission shall be charged $ 10 (for re-processing of the application).
3.14. Bet-Casino will do its utmost to process any withdrawal requests within 1-2 hours but not more than a 24 hours from receipt of such request.
3.15. The Player acknowledges that Bet-Casino may only entertain withdrawal requests once it is satisfied about the Players identity.
3.16. Our expectation is that our members will deposit in order to actively play with their own funds. On accounts where this does not seem to be the case, we reserve the right to enforce a wagering amount on your deposited funds, before allowing any withdrawal from said account. This wagering amount will be a multiplication of the total deposited funds, which we will specify depending on the case (for example 1 x the deposited amount). We reserve the right to require this wagering to be performed in specific games, and to exclude certain low risk bets or game types, at our discretion.
4.1. A bet can only be placed by a registered Player.
4.2. A bet can only be placed over the Internet.
4.3. A Player can only place a bet if he has sufficient funds in his account with Bet-Casino.
4.4. The bet, once concluded, will be governed by the version of Terms and Conditions valid at the time of the bet being accepted.
4.5. A bet is made at fixed odds at the time of clearance by Bet-Casino, unless otherwise stated. The Player acknowledges that all bets placed by him/her are actually a combination of one or more fixed odds bets. The exact combination of odds is shown in the betting slip.
4.6. The Payout of a winning bet is credited to the Players account, consisting of the stake times the odds at which the bet was played.
4.7. Bet-Casino reserves the right to adjust a Payout credited to a Bet-Casino account if it is obvious that the Payout has been credited due to an Error.
4.8. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by the player.
4.9. The list of all the bets, their status and details are available to the Player on the website.
4.10. A mistake regarding the details of a bet or bets will not influence the validity of the bet. If the pool/fund on which the bet has been placed is incorrect then this will automatically void the bet.
4.11. When the Player places a bet he/she acknowledges that he/she has read and understood in full all of the terms and conditions and game rules regarding the bet as stated on the website.
4.12. Bet-Casino manages the Players account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
4.13. The Player is fully responsible for the bets placed. Bet-Casino will never question the Player about the relevance of the bets they wish to place and will not be held responsible for the possible mistakes that could have been made during the placing of such bets.
4.14. Winnings will be paid into the Players account after the final result is confirmed. However, Bet-Casino reserves the right to set aside any winnings should there be investigations into the result of a pool resulting from a suspicion of criminal activities that may have affected the result of the pool. If the irregularity is confirmed then Bet-Casino retains the right to void any related bets.
4.15. Should Bet-Casino become aware that a Player has placed a number of bets from different accounts he has irregularly opened, all bets will be voided. Bet-Casino retains the right to take further action as deemed necessary.
4.16. If bets, which exceed the stated amounts, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the Player.
4.17. The Player affirms that he/she is not part of a betting syndicate, where several parties are involved in placing bets in order to evade the rules of Bet-Casino.
4.18. Statistics or editorial text published at the Bet-Casino site is added information and Bet-Casino does not acknowledge or accept any liability whatsoever if the information is incorrect. It is the Players responsibility to be aware about circumstances relating to an event.
4.19. Bet-Casino reserves the right to declare a Bet void, totally or partly, if it is obvious that:
- Bets have been offered, placed and/or accepted due to an Error;
- Bets have been placed after the event has started (Live betting excluded);
- Syndicate betting has occurred;
- Influence Betting, where the Player has influenced the outcome of the match in any way, has occurred;
- The result has been affected by criminal actions directly or indirectly.
4.20. If a bet in an accumulator is declared void, it will be evaluated as "won" at odds 1.0, which means it is still possible to win the accumulator depending on the remaining bets.
4.21. Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers in Kingdom of Luxembourg. Should there be a break in communication after you place your bet and it has been received on our servers it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received at our servers then it will not participate and the bet amount will not be taken from your account with us.
4.22. A Player unsatisfied with matter relating to a bet with Bet-Casino shall notify either Bet-Casino or the Partner within 30 days after the transaction took place. Notification made after the said period will be disregarded. Such a notification shall be made in writing.
4.23. The Player accepts that he/she considers him-/herself to be adequately informed of his/hers possible exposure by the details given on the betting slip.
4.24. The player accepts that any amounts lost under any bet should not under any circumstances be recoverable from the Company.
5.1. Bet-Casino and the Bet-Casino logo are registered trademarks of Bet-Casino Gaming Ltd. Any unauthorised use of the brand and/or the logo of Bet-Casino could lead to legal prosecution by Bet-Casino.
5.2. All of the contents found on the website pages of bet-casino.net as well as its URLs are owned by Bet-Casino Gaming Ltd. Any unauthorised reproduction or use of this URL address or of the contents of the bet-casino.net website could lead to legal prosecution.
5.3. We are the sole owner of the rights to our technology, software and business systems.
5.4. Your registration and use of our website confers no rights whatsoever to the intellectual property contained in our site. Players agree not to use any automatic or manual device to monitor or copy our web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
6.1. Bet-Casino is only liable for gross negligence or deliberate actions carried out by its management, employees or vicarious agents.
6.2. Bet-Casino is not responsible for the services, pages or contents of websites to which links may be provided from time to time from the Bet-Casino website.
6.3. Bet-Casino is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, and saturation of the telecommunication networks, natural catastrophe; which could lead to a total or partial reduction, to the access to its services, on Internet or by phone.
6.4. In the event of any mistake or negligent act from Bet-Casino part, in relation to these Terms and Conditions, the compensation available to the Player would never be any higher than the available funds on the Players account or the amount of the bets involved in the mistake or negligent act.
6.5. Should one or more term or condition of this agreement be declared void by a recognised Court of Justice, then the remaining Terms & Conditions would retain their validity.
6.6. These Terms & Conditions represent the whole of the agreement between Bet-Casino and the Player, and replace any previous written or verbal agreement, communicated by Bet-Casino.
6.7. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company or any company within the bet-casino.net group of companies or any white label partner or their respective directors, officers or employees.
6.8. In the interests of fair play on our Sites it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. This includes (but is not limited to) any attempts at card counting. If the game play on your account indicates that you are using such betting techniques we shall immediately block the account and retain any funds in said account.
7.1. Bet-Casino Gaming Ltd has notified the Commissioner for Data Protection that it is processing personal data in accordance with the Data Protection Act, 2001 of the Laws of Malta.
7.2. Bet-Casino will only process your personal data for the purposes for which it collected it, namely to provide you with an online betting service. Bet-Casino does not normally share your data with any other parties outside the company, however, at times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
7.3. You have a right to access your data and request it to be changed, deleted at no cost to yourself.
7.4. You also have a right to stop receiving marketing information. You may do this by just removing the tick mark in the Profile page when you login.
7.6. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Lotteries and Gaming Authority of Malta by sending them an email on complaints@##.org.mt
8.1. Bet-Casino will endeavour to make a Players experience with us an enjoyable one. However, there may be occasions where a Player may feel dissatisfied with the quality of our product/s or of our customer service. A Player may raise a complaint by sending an email to our Customer Service at firstname.lastname@example.org. We will endeavour to tackle complaints within 48 hours of receipt.
8.2. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Lotteries and Gaming Authority of Malta by sending them an email on email@example.com. However, be advised that LGA does NOT handle any issues regarding the Ongame Poker Network.
8.3. It is important that only complaints of a serious nature are escalated to the Authority.
8.4. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Companys decisions in regard to such matters.
No claims or disputes will be considered more than seven days after the date of the original transaction and all claims or disputes should be raised with the customer service department at firstname.lastname@example.org or via the support email relevant to a White Label Brand.
8.5. Under no circumstances shall the Company be obligated to investigate or pursue any complaints made by a player against any other player using the Services or to take any other action in connection therewith, or take any action against a player for any reason, including without limitation for violating the terms of this Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of this Agreement, but is under no obligation to do so.
If nothing else is stated, the following rules apply to all bonuses.
Bonuses can only be withdrawn after youve wagered the bonus money at least 35 times in our Casino. If you try to withdraw the bonus before, the bonus will be void and disappear from your account.
The wagering requirement must have been cleared within 30 days of receiving the bonus to be valid.
Gambling on Table Games, Poker Games and Video poker games does not count towards the bonus wagering requirement. The only valid games are Classic Slots, Video Slots.
Bet-Casino reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Bet-Casino decisions are final.
Only one use of this promotion is allowed per person, account, address, computer and IP address. Bet-Casino reserves the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
All winnings as a result of betting with bonus money is considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games.
Bet-Casino Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.
Maximum cashout from any no-deposit welcome bonuses or free spins (excludes those associated with a deposit bonus) is 00.
Tournaments are intended as added enjoyment for all of our players. Anyone deemed to be abusing tournaments may be denied future entry and winnings.
The Company will not tolerate any abusive behavior exhibited by users of the Service to the Companys employees. In the event that the Company, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Companys employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
You hereby acknowledge that in order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
Hardware: 2.5 GHz Intel Pentium III or 100% compatible
1 GB RAM
SVGA graphics card capable of 800 x 600 resolution or higher
Connection: 256 kbps
Software: Microsoft Windows 2000/ XP or Vista
Internet Explorer 6.0, Mozilla 2, Chrome 1/0/0154, Safari 3.0 or later
Adobe Flash Player 9
You hereby agree that in the event that the Live Casino is disconnected due to unsuitable hardware, software and/or connection configurations on the players part, we shall be under no obligation to refund such player and the Company will not be responsible for any loss, including loss of winnings, which may result.
Version 3.11 Last revised 12th of January, 2012